Call Center Specialist

A Renewed Mind is a private, not for profit 501(c)(3) behavioral health care organization. We work to deliver personalized, high quality behavioral health services to our community in a compassionate manner.  We have developed a reputation of providing quality services based on our commitment to respecting the individual and in forming strong therapeutic relationships. 

We are currently looking for qualified candidates to fill a Call Center Specialist position.  This position is responsible for responding to all contacts made to the Crisis Care and Counseling Center, a 24-hour, 7-day per week facility which provides crisis intervention, information and referral services to callers. 

Essential Duties and Responsibilities Include (but are not limited to):

  • Answer calls and aid consumers in determining their need.

  • Provide callers with the information, referrals or crisis assistance as needed.

  • Complete documentation of pertinent facts about physical and/or emotional behavior

  • Respond as necessary to effectively de-escalate clients who are at a risk of harming themselves and/or others

  • Communicate with community programs and providers to aide callers.

Education/Experience/Licensure/Certification:

Required:

  • One year experience in a human service related setting

  • Experience with chronically or mentally ill, or those with SUD disorders

Equal Opportunity Employer; Drug Free Workplace

Why Work at A Renewed Mind?

  • Health, dental, and vision insurance available date of hire - no waiting periods (full time staff)

  • Contributions by ARM to a Health Savings Account (full time staff who enroll in high-deductible health insurance plan)

  • Ten paid holidays (pro-rated for part time staff)

  • Vacation time accrual upon hire (full time staff)

  • Personal and sick time (pro-rated for part time staff)

  • Student Loan Assistance Program (full time staff, available after one year of employment)

  • 401K Retirement Plan

  • Annual analysis of compensation scales

  • Quarterly productivity bonuses for clinical staff

  • Continuing education units available free of charge

  • Licensure reimbursement (full & part time staff, available after one year of employment)

  • Life insurance, paid by ARM (full time staff)

  • EAP benefit

  • Cell phone reimbursement (full & part time staff, certain positions qualify)

  • Mileage reimbursement

A Renewed Mind

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