Client Care Specialist 

A Renewed Mind is a private, not for profit 501(c)(3) behavioral health care organization. We work to deliver personalized, high quality behavioral health services to our community in a compassionate manner.  We have developed a reputation of providing quality services based on our commitment to respecting the individual and in forming strong therapeutic relationships.

We are currently looking for qualified candidates to fill a Client Care Specialist position.  This position is responsible for ensuring that clients are welcomed to A Renewed Mind in a professional and friendly manner while treating them with respect and dignity during all interactions.

Essential Duties and Responsibilities Include (but are not limited to):

  • Immediately greet and check-in clients and/or visitors when they enter the agency in a manner that is helpful and friendly; determine the purpose of the visit and direct clients/visitors accordingly.

  • Answer multi-line telephone system; triage calls to determine the nature and urgency of the caller's needs; accurately distribute phone calls, faxes, mail, and messages.

  • Verify and update all client demographic and insurance information at each visit.

  • Inform clients of any existing balance noted on ARM system/EHR and request client prepare for any payment at the time of service.

  • Schedule new client and follow-up appointments in EHR system as needed for all clients.

Education/Experience/Licensure/Certification:

Required:

  • High school diploma or equivalent

  • Three years of relevant experience OR

  • Bachelor's degree in a relevant field

Equal Opportunity Employer; Drug Free Workplace

Why Work at A Renewed Mind?

  • Health, dental, and vision insurance available date of hire - no waiting periods (full time staff)

  • Contributions by ARM to a Health Savings Account (full time staff who enroll in high-deductible health insurance plan)

  • Ten paid holidays (pro-rated for part time staff)

  • Vacation time accrual upon hire (full time staff)

  • Personal and sick time (pro-rated for part time staff)

  • Student Loan Assistance Program (full time staff, available after one year of employment)

  • 401K Retirement Plan

  • Annual analysis of compensation scales

  • Quarterly productivity bonuses for clinical staff

  • Continuing education units available free of charge

  • Licensure reimbursement (full & part time staff, available after one year of employment)

  • Life insurance, paid by ARM (full time staff)

  • EAP benefit

  • Cell phone reimbursement (full & part time staff, certain positions qualify)

  • Mileage reimbursement

A Renewed Mind

© 2019 A Renewed Mind